Thanks for your order. We will deliver your order as soon as possible. We offer various international shipping services, including regular postal and express delivery.Shipping fees vary based on weight and destination.Orders over $99 are free shipping.Customers can view specific shipping costs and select their preferred method at the checkout.Please check the shipping information as follows.
Delivery Time
Total Delivery Time=Processing time + Shipping time
Processing Time
Usually, we need 1-4 business days to process your order after the order is confirmed.
Shipping Carriers And Shipping Time
We have multiple options for international delivery, depending on where you’re situated in the world. You can check the shipping method on the checkout page.1. Epack: 1-4 Processing Time+ 7-20 Shipping Time （Total: 8-24 business days）2. Express Shipping(DHL/ FedEx ): 1-4 Processing Time+ 3-7 Shipping Time （Total: 5-11 business days )You can check the shipping times for different shipping methods on the checkout page.The shipping time is for reference only, and the actual transportation time shall prevail.Please note that orders may be delayed due to customs clearance.
Remote Addresses
If your delivery address is remote (confirmed by the logistics provider), we will contact you to pay the additional remote freight or change the shipping way. Otherwise, we will cancel your order and issue a refund.
Order Tracking
You will receive an email notification to the email confirming the shipment after your package is shipped.The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.You can also check the shipping information on 17track.net.Once your order has shipped, we cannot modify or expedite the shipping process.It is the customer’s responsibility to track and manage the successful delivery of the order.Please note that we cannot conduct order surveys on orders more than two weeks past the delivery date.
Shipping Delays
Potential delays can occur due to public holidays, peak seasons, adverse weather, flight availability, staffing shortages, temporary closures, and customs inspections. We do not assume responsibility for delays caused by unforeseen events beyond our control.Refunds for delays will only be considered if an official investigation confirms loss during transit.If your order exceeds the estimated shipping time by 5 days, please contact the local shipping company for verification.For real-time delivery updates on international orders, including potential delays, customs clearance, and attempted or final delivery, we highly recommend using the local postal tracking service in your country or region and the tracking provided by Express or China Post.
Customs and Duties
While we strive to maintain lower international shipping costs, please be aware that we cannot control the duration for which customs authorities hold your package. Import fees in your country/region are beyond our control, so all orders do not include customs fees, tariffs, or taxes.All international orders are shipped with Delivery Duty Unpaid (DDU). Customers are responsible for paying all customs fees or hidden charges imposed by the destination country/region.Shipments refused due to non-payment of customs fees will not be eligible for a refund.
Lost Packages:
The shipping company insures all packages; if a package is lost, you will receive a 100% refund.Lost or Damaged Packages:We are not responsible for lost or damaged packages. If your package is lost or damaged during transit, please contact the carrier to file a claim.
Out-of-Stock Policy:
In our store, we make every effort to ensure that all products listed on our website are in stock and available for purchase. However, unforeseen circumstances may lead to products becoming temporarily out of stock. In such cases, we have the following policies:
Notification:
If a product is out of stock after placing an order, we promptly notify the customer. Options will be provided, including canceling the item for a refund or selecting an alternative product.
Substitution:
Suppose the customer waits for the item to become available or replaces it with another product. In that case, we may substitute a similar or upgraded item. We will communicate with the customer and provide options to accept the substitute or cancel the order for a refund.
Communication:
We will keep customers informed throughout the process, providing timely updates on the product’s availability status.
Exceptions:
In circumstances beyond our control, such as manufacturer discontinuation, where a product may be permanently out of stock, we will refund the customer and apologize for any inconvenience caused.Returns and Refunds:Please refer to our Return and Refund Policyfor detailed information.
