Welcome to Hanfu Way’s Frequently Asked Questions (FAQ) page. Here, we’ve compiled answers to common inquiries to assist you. If you have further questions, please don’t hesitate to contact us at Contact@hanfuway.com.

ORDERING

Q: Where can I find the size chart? A: Size charts vary for individual products. Please refer to each product page’s “Size Chart” tab for detailed measurements. Q: Can I modify or cancel my order? A: You can modify or cancel your order within 5 hours of placement. Please contact us via online chat or email your request to Contact@hanfuway.com. Q: Do you accept size exchanges? A: We accept size exchange requests within 30 days of delivery. Customers are responsible for the return shipping costs associated with size exchanges. Q: What payment methods do you accept? A: We currently accept PayPal, Visa, and MasterCard. Q: Are my privacy and personal information secure on your site? A: Hanfu Way strictly adheres to GDPR policies to secure your privacy and personal information. For more details, please visit our Privacy Policy page.

ORDER STATUS

Q: How do I check the status of my order? A: You will receive emails after checkout and once your order has shipped, including your tracking number and the shipping carrier’s information. Q: Why was my order canceled? A: To prevent fraudulent transactions, our system automatically detects discrepancies in IP addresses, billing addresses, and shipping addresses. If a potential risk is identified, your order may be canceled. For more details, please contact your card issuer’s bank.

SHIPPING

Q: How do I track my shipping status? A: Once your package is shipped, we will send the tracking number and shipping carrier information to your email. You can also contact our customer service team via email or online chat for assistance. Q: What should I do if I haven’t received my package for a long time? A: Please send a request to Contact@hanfuway.com with your order number, and we will conduct a detailed investigation with the shipping carrier.

RETURNS

Q: How can I return my product? A: We accept returns for quality issues within 30 days of delivery. Please contact us at Contact@hanfuway.com with digital proof of the problem. After mutual agreement, return the package to us. We will issue a full refund and cover your return shipping costs upon receiving the package. OTHER Q: I am a reseller and would like to purchase multiple pieces of your items. Do you offer wholesale pricing? A: Thank you for your interest. For bulk purchases, please email us at Contact@hanfuway.com, and we will provide you with the best pricing options. We hope this FAQ section has been helpful. For any additional questions or concerns, please contact us at Contact@hanfuway.com.